privacy policy

Hargreaves & Nurse Ltd is committed to protecting your privacy. Here we set out what information we collect, how we collect it, and what we do with it. Our Privacy Policy applies to you and is available on our website. Please ensure that others you represent on your booking are aware of the content of our Privacy Policy and consent to you acting on their behalf. We will store and use the information which you and other members of your party supply to us, for purposes set out in our Privacy Policy.

Data Protection

By giving us your name and personal details, you are consenting for them to be used to process your booking. If you do not agree to our use of your information, we cannot do business with you or accept your booking. We take full responsibility for ensuring that proper security measures are in place to protect your information. We will pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/ religious requirements.

Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.

Personal Information Collected

In order to carry out your request we will require full names for each person in your party, a contact address, contact telephone numbers including a mobile, email address and booking details including any details for flights booked independently. We will also store all email or postal correspondence and records of telephone calls.

Parental Consent

Please note that for any minors travelling without their parents/guardians we will require written permission from a parent/guardian to include the child on a booking.

Processing Of Personal Information online

If you use the forms on our website to order a brochure, sign up to the newsletter, make an enquiry or to make a booking, then you must give your personal data and authorise us to process it. This data can include, and is not limited to, your name(s), address, email address, contact number and payment information. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk.

Mobile Messaging Services

By giving us your mobile contact number, you are consenting to this being used in order to contact you through phone calls and whilst on holiday by messaging services such as WhatsApp and SMS text messages.

Where Is Your Data Stored And How Long Is It Kept

All data is stored in the UK, European Economic Area (EEA) and Switzerland. We will keep your information for as long as required. Most data will be purged after 2 years, however, all information regarding bookings is stored for 7 years.

Online Transactions By Credit & Debit Card

Hargreaves & Nurse Ltd will only store the last 4 digits of your credit or debit card number, we do not store any other financial information. When making a payment online through one of our websites, this information is issued directly to our payment processor. We at no time receive or store your full card details. Our merchant service provider has their own Privacy Policy. www.ecommpay.com/privacy-policy/

Recording Of Telephone Calls

To ensure we carry out your instructions accurately and in order to help improve our service through staff training, we monitor and record telephone calls. All recordings are, and shall remain, our sole property and are stored for 7 years.

Marketing

We may send you emails, special offers and other marketing materials from time to time. If you do not wish to receive these, please advise our Reservations Team. You will be active on our marketing lists until you unsubscribe. Please note that your information provided to us is shared between companies within our group currently Just Sardinia, Just Corsica and Just Sicily.

Cookies

Cookies are simple pieces of data stored on your hard drive. They are safe as they cannot be used to disseminate viruses and they can’t be executed as code. We use cookies on the booking pages to aid your progress through the booking process. We also use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and the data is not shared with anybody else. In addition to this, we use Google remarketing features to display ads on the Google Display Network. This means Google may display ads on sites across the web which are linked to a former visit to our site.

Third Party Cookies & Links to other Websites

We also use third party sites which may store cookies on your device. We have no control over these cookies. This Privacy Policy does not cover the links to other websites. We encourage you to read the privacy statements on the other websites you visit.

Your Rights

You are entitled to a copy of your information held by us. If you would like to see this or to correct any inaccuracies please contact us, you will need to answer security questions to access this information. This will be provided to you within one month of the request. You are also entitled to request for your information to be deleted, however this is only possible once our services have been fulfilled and there is no compelling reason to continue storing it.